At the end of the day – It all boils down to who is telling the truth   4 comments

Those of you who are following my inspection story – will have guessed that this blog is the next one in my documentation of the malicious complaint against me, my brought forward inspection experience and the resulting navigation of the complaints system.

Those of you who are only picking up the story at this point , I suggest you take the time to read some of the previous blogs that tell my story.


I am now at the end of stage 3 of the complaints process – in that Ofsted have looked into my complaint about the investigation by Prospects of my complaint about my inspection.


My co minder who had her individual inspection at the same time by the same inspector, is also at the end of her stage 3 complaint.

This blog is not going to go over previous aspects of our complaints – because there is absolutely NO POINT

You see what we have both discovered is, if the inspector has wrote something in the toolkit – it is taken as gospel – the whole truth and nothing but the truth.

So no matter what a provider says – it will not be believed, not investigated, not checked in anyway – because;

If the inspector says he or she checked specific documents – then it is the truth  – if it is in the tool kit

If the inspector says the evidence supported a certain judgement – then that is the truth if that evidence is in the tool kit

If the inspector did not look at the available evidence – even if the evidence was there  in the setting on inspection day, but says sufficient evidence was gathered – it is the truth – because that is what it says in the tool kit.

If the inspector does not follow the inspection guidance  it does not matter because it is just guidance – even though it uses words as the inspector ‘should’ or ‘must’

If the inspector says looked at  documents in general – but did not look at any documents  – then it is the truth – if it has been entered in the tool kit

If the inspector say they went in various rooms or outside – it is the truth – if it has been entered in the tool kit that they did.


I could continue this list but I am sure you get the picture – if it is in the tool kit – it is the truth.


So my question is – how do inspectors prove this is the truth – other than their word?

As a provider my word is not good enough – I am not believed because I don’t have a tool kit – it is my word against what the inspector has recorded.

In my case I have not seen any evidence to back up the evidence in the tool kit – for example – there are no details about document such as ‘for example this policy says this or that, no evidence of children’s records for example ‘the provider has support a child with x or y, no evidence of parent questionnaires being read for example’ a parent said … the provider responded by …’

If inspectors did record specific examples at least this would be something concrete that could be proved or disproved – provided actual evidence could be checked in the setting or by sending it in as part of the investigation.

If inspectors were required to take away a certain amount of evidence from the setting such as copies of policies or newsletters or whatever available – then if a complaint was made, then the investigation team would have a starting point.


It seems to me that Ofsted, and the inspections company do not accept that the inspector may be capable of not gathering all the evidence, of not recording facts honestly – and certainly there seems to be the opinion that it is inconceivable that evidence in the tool kit may be flawed in any way.

In my case the only bit of my complaint that was upheld was the fact that the inspector could not have made a quality judgement about my ‘teaching’ in the outside environment because she was not outside! However because the inspector says she could observe me from her position inside this is accepted as the truth – even though there is no evidence that she could see or hear me in her report. I can only assume there is no evidence in the tool kit – as she could not see or hear what was going on in the outside environment.

Having said that the report did say that I have wheeled toys outside when I do not – so clearly information had been entered into the tool kit that was not factually correct.

So my second question is – if it is agreed that some aspects of an inspectors report are not factually correct – why is it assumed that the rest of the evidence gathered is factual or sufficient to make any judgement.


Which brings me to why I am continuing with my complaint;

This is not about the grade given as in I think the inspector should have awarded me a different grade

It is because I believe the inspector did not do her job – she did not gather sufficient evidence, she did not record things factually or honestly – and so in my opinion she was unable to make a judgement.

This is also evidenced by the fact that during feedback she did not use her recorded evidence to justify her judgement – it was simplely an announcement of the grade given.

Her recommendations were based on personal opinion and a lack of gathering sufficient evidence

But at the end of the day – it all comes down to who is telling the truth – me? or the inspector?

And given that we are both human, both capable of not telling the truth, both capable of trying to protect ourselves – in my case my professional standing as a passionate, honest childcare provider – and in the inspectors case …. well may she is also trying to retain her standing as a professional, honest childcare inspector.


So the only difference between us – is she has a tool kit – and I don’t, so because what is in the tool kit is the truth I, nor my co minder nor my colleagues up and down the country  stand a chance in having our complaints upheld

No wonder so many complaints are not upheld


If Ofsted have managed to create a recording system that can automatically decide if the entries are true or not – then Ofsted should be selling it world wide, as the applications for such a system are endless!






4 responses to “At the end of the day – It all boils down to who is telling the truth

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  1. I have just gone through the appeal/ complaint procedure and I also lost, I know I was telling the truth, and I know who lied , I have been a childminder for a long time and I am so down about the job, we stand no chance where ofsted are concerned . They won’t listen and won’t change any judgement , we are on our own.

  2. This is so ludicrous!!!!! How can they (Ofsted) judge us fairly when clearly they are not writing the truth based on evidence????? Circumstantial evidence is in the fact that she stated that you have wheeled outdoor toys when you don’t!!!!! Why should we break our backs writing umpteen policies when they are not even inspected? Why do we have to do Learning Journals when she clearly was not interested in studying them??? This should be broadcast in the media Penny – once it’s finalised – are you ‘allowed’ to do that – to shame Ofsted over this farce of an inspection? Keep going Penny – but look after yourself xx

    Fran Greatorex
  3. Hi I had my inspection done in June 2013 which they downgraded me, the inspector lied on several occasion, I went through to tribal through 3 processes, but in November on 2013, I found out that I was pregnant with twins but due to stress I had a miscarriage. I decided not to carry on with the complaint due to stress, but by gum now in 2015 I am going to ring Pacey and see what I can do about whether I can fight Ofsted again, she bullied me on the day of my inspection she gave me a good, them phoned me 4 days later and asked me how many children I had on the day of my inspection but because I refused to give her the details as she should of already had this written in her report, she downgraded me to satisfactory.


    • Like many other stories that I hear about inspections, Tracey yours sounds unbelievable – but I know it is true as there are just to many stories for them not to be true, and certainly my own experience confirms that inspectors lie. It is a shame because most inspectors are very professional and do the job they are paid to do, but it only takes a few unprofessional inspectors to make the whole inspection process a joke – and impossible to have faith in.

      I know that Gill Jones and Nick Hudson are doing a lot of work on trying to make the system better and more robust – and certainly my own direct experience of Gill Jones is that she understands, and has the knowledge needed to make these changes (I have never met Nick Hudson so I can’t comment) However my worry is those that are controlling things – ie the ministers as they do not have the understanding or the knowledge – I can only hope that we do end up with a better system in 2016 when everything changes again (if not before)

      Please do ring Pacey – and let me know what they say – I know quite a few others (through the Ofsted Big Conversation ) who have had similar inspection saga’s – and thinking about it – maybe the time has come to put together a case study based on all the issues – in one document. I will have a word with my contact at Pacey – and with other organisations – as we will need legal advise as to if this is possible.

      I am so sorry to hear about your miscarriage – and again know from personal experience the amount of stress a bad inspection can cause.

      Thank you for taking the time to comment

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